Salesforce Service Cloud
Salesforce Service Cloud
Salesforce Service Cloud features
Examine the core Salesforce Service Cloud Features list to get a deeper understanding of the platform's extensive capabilities.
Omni-Channel
Your customer service will be able to dominate as many contact networks as you want with this feature. Omni-Channel intelligently directs cases to relevant agents depending on dynamic pre-set requirements, in addition to taking cases from any of these channels into the Service Cloud.
Case Management
The entire case lifecycle is covered by Service Cloud Case Management: development, prioritisation, assignment, escalation, reassignment, and termination. For instance, if you want case priority and category to decide which agent is assigned to a case, Service Cloud analyses this data and initiates the required assignment process.
Service Console
For any agent, this is the ultimate personal work room. The Service Console gives you a quick overview of each scenario. It depicts client and/or account details and allows agents to search for needed expertise articles right in the case log, in addition to presenting case condition and history.
Self-Service Communities
The Service Cloud platform enables the development of self-service communities. Customers will use them to reach your knowledge base and discover answers on their own. You should also incorporate a chat feature to make the group interface much friendlier by allowing consumers to ask agents for assistance if they can't find it on their own.
Our Salesforce Service Cloud services
Regardless of where you are in the Salesforce decision-making phase, we are here to assist you. The following providers
are included in the framework of our core Salesforce Service Cloud Services.
Our Salesforce Service Cloud services
Regardless of where you are in the Salesforce decision-making phase, we are here to assist you. The following providers
are included in the framework of our core Salesforce Service Cloud Services.
Services for Salesforce consulting
Salesforce outsourcing experts are intended to help you with sales, marketing, and customer service. We use our extensive CRM consultancy expertise to help companies in professional services, marketing, IT, engineering, finance and banking, healthcare, and other sectors reap the benefits of Salesforce implementation.
Using the Salesforce Sales, Support, and Marketing Clouds to build sales, customer support, and marketing systems. For example, we use Salesforce to help our customers achieve their business goals by automating sales and customer service workflows, running targeted promotional campaigns, and much more.
Services for Salesforce consulting
Salesforce outsourcing experts are intended to help you with sales, marketing, and customer service. We use our extensive CRM consultancy expertise to help companies in professional services, marketing, IT, engineering, finance and banking, healthcare, and other sectors reap the benefits of Salesforce implementation.
Using the Salesforce Sales, Support, and Marketing Clouds to build sales, customer support, and marketing systems. For example, we use Salesforce to help our customers achieve their business goals by automating sales and customer service workflows, running targeted promotional campaigns, and much more.
Implementation services for Salesforce
At GetOnCRM, we conduct integrations to ensure that the Salesforce solution works well with third-party frameworks like ERP, ecommerce platforms, and document management systems, and that data flows through advanced technologies are visible. We automate a variety of sales and customer care procedures, including discounting, prospect follow-up, and event prioritisation.
To simplify business processes with enterprise sophistication, we can use default Salesforce process automation features or code-based customizations, depending on the business needs. You'll be able to help handle various distribution markets, products, and resources as a result, and increase customer loyalty.
Implementation services for Salesforce
At GetOnCRM, we conduct integrations to ensure that the Salesforce solution works well with third-party frameworks like ERP, ecommerce platforms, and document management systems, and that data flows through advanced technologies are visible. We automate a variety of sales and customer care procedures, including discounting, prospect follow-up, and event prioritisation.
To simplify business processes with enterprise sophistication, we can use default Salesforce process automation features or code-based customizations, depending on the business needs. You'll be able to help handle various distribution markets, products, and resources as a result, and increase customer loyalty.
Field service
When the job is over, the technician records any further feedback as well as his time spent on it. This ensures the invoicing is completed more quickly. After that, the repair visit is a thing of the past, and the information is easily accessible to the back office and technicians who can help the client in the future. You will ensure coherence and oversight from order to invoicing by incorporating Field Service.
Field Service gives you a complete picture of what's available. Based on each order, you can see the technicians are nearest to the job and have the appropriate supplies in the car to complete the work. The path is programmed automatically, and the customer is informed of the planned arrival time.
Field service
When the job is over, the technician records any further feedback as well as his time spent on it. This ensures the invoicing is completed more quickly. After that, the repair visit is a thing of the past, and the information is easily accessible to the back office and technicians who can help the client in the future. You will ensure coherence and oversight from order to invoicing by incorporating Field Service.
Field Service gives you a complete picture of what's available. Based on each order, you can see the technicians are nearest to the job and have the appropriate supplies in the car to complete the work. The path is programmed automatically, and the customer is informed of the planned arrival time.
Managed services by Salesforce
Salesforce managed services is a series of tasks that spans deployment and support and evolution, with the goal of preventing system conflicts from affecting customers and Salesforce-supported operations. We will keep the Salesforce Service Cloud Solutions flexible and help it grow in step with evolving sales, marketing, and customer support demands as a Salesforce managed services company.
With little or no involvement from your bosses, we effectively process your company demands and transform them into specific functional specifications. We use our project management skills to deliver needed system updates quickly, reducing the oversight and management activities.
Managed services by Salesforce
Salesforce managed services is a series of tasks that spans deployment and support and evolution, with the goal of preventing system conflicts from affecting customers and Salesforce-supported operations. We will keep the Salesforce Service Cloud Solutions flexible and help it grow in step with evolving sales, marketing, and customer support demands as a Salesforce managed services company.
With little or no involvement from your bosses, we effectively process your company demands and transform them into specific functional specifications. We use our project management skills to deliver needed system updates quickly, reducing the oversight and management activities.
Hire Salesforce Service Cloud expert
Hire Salesforce Service Cloud Expert from GetOnCRM to save time, cash, and money for the customer service agents. Streamline and share customer data across divisions to improve the customer experience. Give the salespeople access to up-to-date customer details so they can make smart decisions faster.
Salesforce Service Cloud pricing
You should get a sense of the Salesforce Service Cloud pricing system and choose the edition that best suits your needs. The perfect edition of Salesforce Service Cloud is the platform that will help the company boost customer service, employee-to-customer contact, and sales while and brand interaction. Salesforce pricing varies a lot depending on which version of the app you're using.
The good news is that you can build your kit by simply selecting the features you need for your company. The cost can vary depending on the cloud format, certificate, version, and a number of extra features you choose to use.
Salesforce Service Cloud pricing
You should get a sense of the Salesforce Service Cloud pricing system and choose the edition that best suits your needs. The perfect edition of Salesforce Service Cloud is the platform that will help the company boost customer service, employee-to-customer contact, and sales while and brand interaction. Salesforce pricing varies a lot depending on which version of the app you're using.
The good news is that you can build your kit by simply selecting the features you need for your company. The cost can vary depending on the cloud format, certificate, version, and a number of extra features you choose to use.
Salesforce Service Cloud FAQ's
What kind of mobility services does Service Cloud provide?
Application Cloud has built-in smartphone and online in-app applications, allowing administrators to get real-time data from their mobile device.
In Service Cloud, what reports and dashboards are available?
Salesforce reports and dashboards may be customised to monitor KPIs that are important to your business, such as details about the success of your CRC, call centre, or helpdesk, while dashboards offer high-level visibility.
What kind of help will I get to get Service Cloud up & running?
We have a team of accredited professionals with cutting-edge offerings who know how to bring value to your company and get the best out of your implementation.
What is the relationship between Service Cloud & the rest of the Salesforce platform?
Since all of the solutions are built on a common board, this method is simple and saves all of the records.
