The digital transformation process is the recent trend that uses digital technologies to develop new customer experiences, business processes and culture. It changes business operations and creates value for potential customers. In other words, the new age of digital transformation needs businesses to challenge the norms, involve cultural change, and experiment. In such a scenario, the demand for Salesforce Industry Solutions has increased.
This industry focuses more on the holistic perspectives that expand the software tools. The salesforce industry offers industry-specific solutions and solution-driven sales to your business. Usually, salesforce depends on tactical solutions to streamline their marketing and sales efforts and customer support operations. Salesforce is an important CRM platform that focuses on specific software tools and sells their capabilities to potential groups.
Most organizations look for such kind of software tools to solve their customer-related issues. It usually deals with Service Cloud’s sales engineers, account executives, marketing, and solution architects. Likely, it has become very important for all small and large companies to focus on digital transformation through salesforce solutions. Let’s understand whether Digital Transformation with Salesforce is right for you.
Things To Consider While Choosing Digital Transformation With Salesforce
If your business wants to embark on Salesforce Industry Solutions, then considering certain important things can work the best.
1. Does Your Industry A Good Fit?
Before understanding the technical things about Salesforce Industries, it is crucial to understand the available industry-specific solutions, including communications, energy & utilities, media, health, insurance, and public sector solutions. Usually, the Digital Transformation with Salesforce guarantees to rise your implementation speed.
You can expect higher implementation speed if your business comes in such target industries. It has been identified that increased implementation speed can reduce customization and lower the cost of implementation. The salesforce platform uses the pre-built platform tools that offer the maintenance and updates of your business. In this way, it reduces the internal team’s work and saves you money.
If your business does not come under these industries, then also your business gets value in conducting feature comparisons. For instance, the Utility Cloud introduced a payment model that applies to other scenario usages. The consumables model is utilized by some healthcare and manufacturing companies that could fit the given framework. When looking into the best features to meet your specific business needs, you must consider meeting with industry experts who can assist you with decision-making.
2. Do You Have Realistic Goals?
It has been identified that unmet expectations are the major pitfall of Digital Transformation with Salesforce. When your business is ready for digital transformation, it is crucial to check whether it’s realistic to accomplish the goals. You must develop achievable goals and a timeframe to meet the right KPIs. Attempting to shift into different things or setting too short timelines at once can cause more destruction for the digital transformation project.
Experts say you need to take a step back and be pragmatic during the digital transformation work. It is crucial to take an outside view to consider the company’s success. It would help if you accounted for minor changes and roadblocks in the plan and direction within your timeline for transformation. Consider must-have items and a minimum viable product during the transformation process.
3. Does Your Industry Have Good Resources?
While focusing on Digital Transformation with Salesforce, your business needs to look after skilled and expert people across different disciplines. You need a talented and skilled salesforce industries specialist to look after your digital transformation project. Direct hire or an implementation partner provides experts for engagement in the project.
If your business already has salesforce developers and administrators, you may require increasing or upskilling the headcounts. Similarly, if your business is working with a non-Salesforce tool and shifting to a salesforce tool, you may require the Salesforce talent to maintain and configure the system.
Though experience in Salesforce Industry Solutions is not mandatory, it will be a bonus point for your business. The Salesforce industry is known for being a native tool, making it easy for administrators to learn and maintain quickly. The implementation team needs to transfer this knowledge. However, finding Salesforce talent can be a bigger challenge for you.
It has been observed that the salesforce environment is growing rapidly every year and has a high demand for professional and skilled persons. Developing a Salesforce Industries skill will be very difficult in such a case. To address Salesforce challenges, consider working with professional Salesforce companies to bridge any skills gaps.
4. Is Your Team Ready To Enfold The Change?
It is essential to ensure that your company is ready to unfold the change before getting into the Digital Transformation with Salesforce. Here, team alignment needs to be given more focus. Thus, you must ensure that all the stakeholders and groups are marching towards the one business goal. It has been identified that most businesses fail to succeed in digital transformation because of mismatched expectations. If one group member expects different from the other, it can result in scope creep and project delays.
Experts say you need to discuss the stakeholders’ specific needs, desires, concerns and wants. Give enough time to all these stakeholders to elaborate on their specific needs. Likely, other stakeholders will also get to hear others’ concerns. You need to do an alignment session to ensure success by asking important questions.
- How to achieve the company goals?
- What compromises need to be done to meet the timeline and budget?
- Which specific areas to focus on in the future?
- How do you know if the digital transformation project was successful?
- How to know the project’s success with KPIs?
After getting your answer, you can distribute the business plan to both parties by documenting it. However, documenting this can help in your digital transformation project. You can highlight the original business goals when new requirements are included or things begin to drift. This way, you can easily prevent misaligned expectations or excessive scope creep.
5. How To Manage Your Expectations?
Usually, companies think that integrating new tools into their transformation project can solve all the problems in their business. Though integrating a new system brings more productivity to the business, it also affects the existing organizational and technical debt.
It has been identified that the process requirement of the company is responsible for causing issues. Regardless of the new software, the issues are caused by legacy processes, non-standard pricing requirements, complicated product catalogues and many others. If you are undertaking a digital transformation, then you need to give some time to eliminate this baggage and clean the house.
It means clearing out all the dirty or unnecessary data while shifting into the new system. Likely, the new system can solve the broken process. If some things need to be fixed for the transformation project, then you must look for a way to utilize the time and advance and improve your business.
What Are The Top Benefits Of Digital Transformation?
The digital transformation with Salesforce Industry Solutions involves a remarkable price tag. When planning to move a business into a new system and framework, your business requires more skilled people. Such kind of project pays dividends as a good investment. However, there are many benefits to choosing Salesforce Industries.
- Salesforce Industry Solutions are the evolving platforms that improve enhancements with annual updates. Thus, it gives more capabilities and functionality to your business.
- Your business can engage a whole new network of extensions and connections. The Salesforce ecosystem is a popular CRM around the globe that extends capabilities by considering partners. It also allows you to utilize paid and free apps to achieve your company goals.
- Such solutions make it easy to train and onboard employees by integrating industry-standard frameworks. For instance, using software in the communication niche industry helps to reduce the significant training time.
- The Salesforce ecosystem tool ensures to speed up the time and makes easier integration as it has pre-built connecting features. Moreover, a robust API framework is used in the salesforce ecosystem that helps to use a middleware tool and develop customized point-to-point integrations. This way, salesforce is considered the quicker and easier option to integrate into our current tech stack.
Considering Salesforce Industry Solutions while evaluating your transformation project is important. It is considered to have a massive potential that unlocks a network of extensions and connected apps. Overall, it has been identified that your business must consider the organization’s readiness, the availability of the right talent, realistic goals, extra training to improve speed, good resources, good fits etc.
When you feel confident that the specific salesforce industry is a good fit for your business, you can hire the right salesforce talent to implement in your project. Please choose the right salesforce company to assist you in meeting our business goals. They will train your team on operating the new systems and completely transform into the digital world. GetOnCRM Solutions, a reputed Salesforce CRM Silver consulting partner, offers industry-specific CRM solutions for various sectors, including the public sector.