Salesforce Einstein
Salesforce Einstein
Salesforce Einstein features
Salesforce Einstein Service is the world's finest software for customer management. For reliable, robust, efficient
and effective client services transfer your operations to Salesforce Einstein Services and thank us later.
Reply recommendations
Salesforce Einstein’s has a predictive model for reply recommendations using past chat transcripts to to identify common responses to customer inquiries in the chat service channel.
Case classification
The AI model helps to classify cases using the historical data. After studying how service agents have set lookup, checkboxes and picklists in the past for different cases, it recommends field values for new cases.
Salesforce Einstein analytics
Salesforce Einstein features include intelligent analytics that allows the service team to efficiently manage the customer base. This is a sure shot method to ensure customer satisfaction across departments spread across the globe.
Einstein bots
Virtual customer agent is one of the most amazing Salesforce Einstein features. Without needing a physical person’s involvement or assistance, the bot can resolve client inquiries. Bots also integrate various channels like SMS, Whatsapp, Facebook etc.
Our Salesforce Einstein services
Salesforce Einstein services is equipped with a host of powerful features that can transform your business into a more efficient and customer friendly unit with less hassle on the organisation’s part. Read on for some of the features that we think may be useful.
Our Salesforce Einstein services
Salesforce Einstein services is equipped with a host of powerful features that can transform your business into a more efficient and customer friendly unit with less hassle on the organisation’s part. Read on for some of the features that we think may be useful.
Satisfying an ever increasing customer base
Your efforts on business and brand are bound to increase the size and variety of the customer base. As customer numbers increase there are higher chances of creating unsatisfied customers as service people face increased load. Salesforce Einstein Service helps in handling this issue.
GetOnCRM’s Salesforce Einstein Consulting Services is one of the finest automation that can handle customers and their issues. In this competitive world when only satisfying the customer is not enough, Salesforce Einstein Development helps you in making the customer cheerful.
Satisfying an ever increasing customer base
Your efforts on business and brand are bound to increase the size and variety of the customer base. As customer numbers increase there are higher chances of creating unsatisfied customers as service people face increased load. Salesforce Einstein Service helps in handling this issue.
GetOnCRM’s Salesforce Einstein Consulting Services is one of the finest automation that can handle customers and their issues. In this competitive world when only satisfying the customer is not enough, Salesforce Einstein Development helps you in making the customer cheerful.
Releasing of new product or services
Releasing a new product or service makes the task all the more complicated for the service staff. Handling multiple products and services requires a lot of training and retraining and there are high chances of goof-ups. Staff errors are not only expensive for business but also hurt the brand.
With a legacy of ten years in serving global customers GetOnCRM has expertise in Salesforce Einstein Development. Appointing GetOnCRM for providing Salesforce Einstein Consulting Services will set pace for the organisation by promising best customer support.
Releasing of new product or services
Releasing a new product or service makes the task all the more complicated for the service staff. Handling multiple products and services requires a lot of training and retraining and there are high chances of goof-ups. Staff errors are not only expensive for business but also hurt the brand.
With a legacy of ten years in serving global customers GetOnCRM has expertise in Salesforce Einstein Development. Appointing GetOnCRM for providing Salesforce Einstein Consulting Services will set pace for the organisation by promising best customer support.
Launching new channels
The planet is becoming a small place with a mobile device on almost each and every hand on earth. People use communication channels like SMS, Whatsapp, Facebook Messenger as per their choice and convenience. Handling customer queries from different channels is a cumbersome process.
Salesforce Einstein Services integrates with chat and these messaging channels and use natural language processing (NLP) to provide a more conversational experience for the customer.
Launching new channels
The planet is becoming a small place with a mobile device on almost each and every hand on earth. People use communication channels like SMS, Whatsapp, Facebook Messenger as per their choice and convenience. Handling customer queries from different channels is a cumbersome process.
Salesforce Einstein Services integrates with chat and these messaging channels and use natural language processing (NLP) to provide a more conversational experience for the customer.
Unexpected emergencies and seasonal spikes
The load for customer service increases dramatically during peak seasons. Though these are anticipated spikes, there are emergency situations when the customer complaints suddenly spike. Handling several times more requests with the same staff and resources is understandably very difficult.
With the help of Artificial Intelligence, Salesforce Einstein has got several features that will help you in meeting the surge seamlessly without affecting the quality of customer support. As a Salesforce Einstein consultancy partner GetOnCRM can help you implement the services with ease.
Unexpected emergencies and seasonal spikes
The load for customer service increases dramatically during peak seasons. Though these are anticipated spikes, there are emergency situations when the customer complaints suddenly spike. Handling several times more requests with the same staff and resources is understandably very difficult.
With the help of Artificial Intelligence, Salesforce Einstein has got several features that will help you in meeting the surge seamlessly without affecting the quality of customer support. As a Salesforce Einstein consultancy partner GetOnCRM can help you implement the services with ease.
Hire Salesforce Einstein expert
Hire GetOnCRM to seamlessly implement Salesforce Einstein Services for your organisation in minimum time and cost. We assure you that GetOnCRM’s high-skilled team with expertise in Salesforce will take the customer support of your organisation to the next level.
Salesforce Einstein pricing
The Salesforce Einstein pricing model has been a matter of query for several organisations we have come across. Their non-clarity about how the prices would be evaluated created an impression that they would end up shelling more than budgeted.
GetOnCRM’s predictive pricing method has been a favourite among the clients. Small and big organisations have equally appreciated the robust and transparent pricing model, that gives clarity of cost right from the beginning and let’s you choose your budget.
Salesforce Einstein pricing
The Salesforce Einstein pricing model has been a matter of query for several organisations we have come across. Their non-clarity about how the prices would be evaluated created an impression that they would end up shelling more than budgeted.
GetOnCRM’s predictive pricing method has been a favourite among the clients. Small and big organisations have equally appreciated the robust and transparent pricing model, that gives clarity of cost right from the beginning and let’s you choose your budget.
Salesforce Einstein FAQ's
What makes Salesforce Einstein different?
Salesforce Einstein is the only available CRM with comprehensive artificial intelligence. It’s data readiness does not require to prepare models or do data preparation. It ensures that the right model automatically fits for the organisation. It is production ready with no DevOps needed.
Will Einstein work on mobile devices?
If a feature powered by Einstein works on a mobile device, then Einstein will also work on the mobile device. However, not all features powered by Einstein are optimised for mobile devices at this time.
How can I hire a Salesforce Einstein Expert?
GetOnCRM has a high-skilled and experienced pool of salesforce certified talents ready for hire. You can either hire salesforce einstein developers or salesforce einstein consultants. Over the last 10 years, GetOnCRM has created several industry leaders by helping them use salesforce services with ease and efficiency.
How secure is the data on Salesforce Einstein?
Einstein is built on the robust and flexible Salesforce security architecture trusted by more than 150,000 companies across industries and around the world. The data on Salesforce Einstein is fully secure and protected.
