Nowadays, one of the critical competitive differentiators is customer service, which every business needs to consider. It has been identified that the business’s success usually depends on the organizational ability to determine the customer’s needs and satisfaction level. Thus, you need to know your potential customer well, but how. Here, choosing salesforce Sales Cloud Integration and application can help you the best.
As the customer’s expectations are increasing, it is important for you to meet their needs and create opportunities for your business. Thus, the salesforce sales cloud implementation in your business can help your sales team to transform your potential customer into loyal customers. Let’s understand the important features and benefits of the Sales cloud to improve your business sales.
What are the important features of Salesforce Sales Cloud?
Business growth is always associated with many challenges. The salesforce sales cloud expert can tackle these challenges by equipping the right tools. Here is the list of sales cloud features that play an important role in improving your sales.
1. Lead management
You can improve your conversion rate by employing the perfect lead at the right time. Lead management features help track relevant information about your marketing campaigns and leads. It assigns the correct account managers to the leads on time and assists in making informed decisions.
2. Data management
Data management is one of the important Sales Cloud features that helps to recognize potential customers. This feature helps you to recognize your business growth opportunities as well as make you understand the changing needs in your business.
3. Contact and account management
One of the important features of the sales cloud is contacts and account management, which provides you access to your customer’s potential contacts, critical information, and communication history. It helps you know the importance of your customer and provides solutions to engage them with your services. Moreover, this feature enables you to proactively solve your customer’s issues by uncovering their valuable information.
4. Reports and dashboards
Sales clouds’ report and dashboard features make it easy to design and create sales forecasting. Here, you can view a real-time report by dragging and dropping fields, groups, charts, categories, and filters based on your need. Additionally, this feature can also help to enhance your decision-making process by engaging different sales activity tools and monitoring your team’s performance.
5. Opportunity management
Another important feature of the sales cloud is opportunity management, which emphasizes the essential things that can bring growth to your company. This feature helps you to know your business competitors and informs you of the better next move for your business. Moreover, this feature also helps to track all associated activities and recent updates so that necessary action can be taken at the right time.
6. Process automation
Another important feature of salesforce Sales Cloud Integration in your business can be automating processes. This feature helps to create a custom workflow that automatically deals with different stages and assigns the right tasks. Thus, a salesforce sales cloud expert always creates a workflow that provides guidance, does sales conversations and suggests the next steps on a deal. Moreover, you will have an option to replace or augment manual tasks.
7. Forecast and pipeline management
If you want a real-time view of your business’s health, then considering the forecast and pipeline management, salesforce sales cloud implementation can be the best. This feature uses predictive AI that helps to drive predictable revenue and get a deeper insight into the data with a sales forecast. Further, this feature brings changes in the sales processes by keeping flexibility in the projections. It creates forecasts depending on KPIs to match your business model.
After knowing the sales cloud features, it’s time to understand the major benefits of the sales cloud.
What are the major advantages of choosing a sales cloud?
1. Boost productivity with AI
The Sales Cloud consists of AI-enabled automation that helps to boost your productivity. This feature of AI-enabled automation helps to determine potential leads and lets you know how to prioritize them. Likely, the provided information strengthens your business team to convert the leads faster and enhance the organizational revenue with less effort.
2. Mobilize your service
Nowadays, most companies are focusing on mobilizing their services. It has been identified that mobile devices are turned into a portable sales office through Salesforce. The salesforce sales cloud implementation enables you to check work opportunities, follow up on leads, or check dashboards. Moreover, you can also be able to customize your brand experience with the support of a Salesforce sales cloud.
3. Grow predictable revenue
You can make accurate forecasts of your business sale by implementing the forecast management feature of the sales cloud. This feature helps deliver multi-currency support and gives a comprehensive perspective of your team’s forecasts. Likely, you will be able to get a competitive edge in your business operating region. However, you can take the help of a salesforce sales cloud expert to get help in growing predictable revenue.
4. Increase conversion rate and lead generation
Nowadays, companies are giving more priority to identifying conversions and leads. However, it takes more commitment and time to develop trust. Well, this goal can be accomplished with the salesforce Sales Cloud Integration. Lead management’s feature can help track your lead by observing the marketing campaigns in different channels. Likely, you will be able to generate a faster conversion rate for your business and give the correct data to your sales team.
Selecting the right sales cloud for your business is essential to improve your sales. Sales Cloud is an excellent CRM platform that can help you enhance your sales team’s productivity and better track your sales activities. Moreover, this platform helps business owners to upscale their business and increase revenue in the near future.
GetOnCRM Solutions is a well-known Salesforce Silver Consulting Partner in the UK. We will assist you in implementing Salesforce Sales Cloud for your business with our Salesforce Sales Cloud expert developers to give you the accurate integration of Salesforce Sales Cloud into your current business infrastructure.