Salesforce Einstein Chatbot Implementation For Bathroom & Kitchen Fitting Solutions Provider

Our client is a leading global brand dedicated to providing innovative water products for complete bathroom solutions and kitchen fittings. For many decades, our client has been committed to the brand values of technology, quality, design and sustainability that all illustrate their commitment to create exceptional experiences. Over the past ten years alone, the success of our client has been confirmed by more than 240 design and innovation awards as well as a top three placement among “Germany’s most sustainable major companies of 2015”.
Salesforce Einstein Chatbot Implementation

Einstein Bot Requirement

  • Customise Einstein Bot with branding and Lightning Web Component
  • Custom chat header with dynamic agent avatar
  • Complex UI Design branding
  • In chat screen meet video call integration
  • Display lightning web components as messages
  • Embedded Screen flow as message
App-Showcase

While carrying out Chatbots automation Salesforce Einstein Implementation for our client we faced many challenges mainly because our client’s website was a non-Salesforce website.

Here are few challenges that our team faced while implementing Einstein Chatbot:

  • While implementation we faced customization challenges as Salesforce does not provide customization options customizing Einstein Bot header and custom UI design.
  • Screen flow is not supported in Einstein Bot and custom welcome branding of Einstein Bot also not supported.
  • Our designing team has to overcome challenges as we can only use one lightning web component for embedded service deployment.
  • Testing of Einstein Bot functionality with no Salesforce site.

Our team of Salesforce specialist & solutions architects first studied the objective of building a solution on Chatbots automation Salesforce Einstein Implementation for client’s requirement of customising Einstein Bot, custom chat header, UI design branding, in chat screen meet video call integration, display lightning web component as message, embedded screen flow as message.

Our experts developed multiple solutions to overcome these challenges:

  • For the custom Einstein chat header we have used lightning snaping class. create a static resource for display agent avatar.
  • For complex UI branding and welcome branding, we have overridden css of Einstein Bot classes and put it on Einstein Bot page.
  • For in chat screen meet video call integration, we have to use one Lightning Web Component and render screen meet URL in iframe.
  • To display a lightning web component inside Einstein Bot we have used lightning snaping class.
  • Our experts rendered Screen flow in the iframe of Lightning Web Components.

With our solutions of Chatbots automation Salesforce Einstein Implementation, our client achieved customized Einstein Bot with custom chat header that allows their customer to connect a video meeting with in chat screen meet video call option.

Challenges

While carrying out Chatbots automation Salesforce Einstein Implementation for our client we faced many challenges mainly because our client’s website was a non-Salesforce website.

Here are few challenges that our team faced while implementing Einstein Chatbot:

  • While implementation we faced customization challenges as Salesforce does not provide customization options customizing Einstein Bot header and custom UI design.
  • Screen flow is not supported in Einstein Bot and custom welcome branding of Einstein Bot also not supported.
  • Our designing team has to overcome challenges as we can only use one lightning web component for embedded service deployment.
  • Testing of Einstein Bot functionality with no Salesforce site.

Solution & Approach

Our team of Salesforce specialist & solutions architects first studied the objective of building a solution on Chatbots automation Salesforce Einstein Implementation for client’s requirement of customising Einstein Bot, custom chat header, UI design branding, in chat screen meet video call integration, display lightning web component as message, embedded screen flow as message.

Our experts developed multiple solutions to overcome these challenges:

  • For the custom Einstein chat header we have used lightning snaping class. create a static resource for display agent avatar.
  • For complex UI branding and welcome branding, we have overridden css of Einstein Bot classes and put it on Einstein Bot page.
  • For in chat screen meet video call integration, we have to use one Lightning Web Component and render screen meet URL in iframe.
  • To display a lightning web component inside Einstein Bot we have used lightning snaping class.
  • Our experts rendered Screen flow in the iframe of Lightning Web Components.

Key Benefits

With our solutions of Chatbots automation Salesforce Einstein Implementation, our client achieved customized Einstein Bot with custom chat header that allows their customer to connect a video meeting with in chat screen meet video call option.

Create a Salesforce experience that's right for your business.

Reinforce your sales, service or marketing efforts with Salesforce implementation services from GetOnCRM Solutions.
Let’s Get Started

Create a Salesforce experience that's right
for your business.

Reinforce your sales, service or marketing efforts with Salesforce implementation services from GetOnCRM Solutions.
Let’s Get Started